Contact

FAQs

These might have the answer to your question; if not, please feel free to send me an email using the form on the right!

The $10 off on $45 purchase offer is available automatically and doesn’t require you to use any coupon codes.

Just make sure you have $45 worth of designs (Vector, Embroidery, or any mix of either doesn’t matter) in your cart and the discount will automatically be applied.

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For Embroidery files, we provide 8 formats: PES, ART, DST, CND, EXP, JEF, HUS, and XXX; some designs don’t work well with .HUS & .XXX, in this case those formats are omitted. If you’ve made a purchase but haven’t received the format you need, please reach out to me and I will fix it or refund your purchase.

For SVG / Vector files, we provide 5 formats: SVG, AI, EPS, PNG, and PDF. These 5 formats are the most common in the industry and any one will suffice for any application.

We provide all embroidery files in 4 sizes:

1. Hats (2.5x4in hoop)
2. 4x4in hoop
3. 5x7in hoop
4. 6x10in hoop

Note: some designs are too detailed to fit into a 2.5x4in size, in this case, that size is omitted.

No. These aren’t embroidered patches; we sell digital embroidery files for use with computerized embroidery machines. There is NO PHYSICAL SHIPMENT for any order placed on our website. All files will be delivered via email.

If you own a machine, or have access to one, you can use the files you purchase here to stitch out the respective design onto the medium of your choice. For example, a cap/hat, t-shirt, polo, shirt, jacket, towel, quilt, etc.

There’s a big advantage in buying a digital file rather than a ready-made patch. These digital files, once bought, are yours to use forever. You can use them an unlimited number of times for any application you want.

We do NOT provide a “no questions asked” refund policy due to the digital nature of our products.

However, in special cases, we don’t turn down refunds for customers who face issues we’re unable to fix. If you feel you’ve run into a problem, please reach out to us and we’ll make it right.

WE DO NOT RESPOND TO REFUND REQUESTS BASED ON EXPECTING A PHYSICAL PATCH/SHIPMENT. WE DO NOT SELL PHYSICAL PRODUCTS, ONLY DIGITAL FILES!

The designs we provide are for personal use only. You cannot redistribute or re-sell the final product or the digital source files.

Email

If you haven’t been able to find an answer in the FAQs listed on the left, please feel free to send me an email with your question.